The Soulmerè
Returns & Refunds
Each candle is handmade and poured to order, so we aren't able to accept returns or exchanges for a change of mind.
Damaged in transit
If a piece arrives damaged, send us an unboxing video within 48 hours of delivery, along with your order number — on WhatsApp (7771999494) or at hello@thesoulmere.com.
Once we've seen the video, we'll replace the piece or refund you in full, whichever you prefer.
Refunds
Approved refunds are returned to the original payment method within 5–7 working days.